In our premiere episode, recorded at the Eliza Jane in New Orleans, Bart Mroz and Adam Kurzawa (Infinium) discuss returning to podcasting and where their industry is headed, predicting two years of churn before a near-term tipping point at which AI drastically changes how work and sales are done.
They argue that consultative selling and relationship-building will remain essential while “order taker” roles fade and note that younger workers may struggle to learn real-time conversation and listening skills developed through phone-based work.
They share practical AI uses for meeting recording, scoring, notes in Apple Notes, and action items in Reminders, while warning that AI adoption is moving too fast for critical thinking, especially when it comes to risky tool configurations and data access.
They emphasize “trust over task,” critique quantity-driven outreach and AI “slop,” and highlight hospitality-inspired care—memorable events, small dinners, and thoughtful, personalized gifting—as the enduring craft of client service.
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